Porter Garland Chartered Accountants – Annual Client Satisfaction Survey – June 2024
Clients come to us because they have the confidence that we will dedicate the same care and attention to their business and personal financial affairs as we would to our own.
So when we conducted a customer satisfaction survey recently, we were delighted with the overall feedback…
“98% of our clients rated our efficiency and speed of response as excellent or very good”
“100% of our clients rated the expertise and knowledge demonstrated by our staff as excellent or very good”
“98% of our clients said our service was of ‘high’ or ‘extremely high quality!”
“Over 83% of our clients said the ‘value for money’ of our service was either ’excellent’ or ‘very good’!”
“We pride ourselves on our relationship with our clients, which is why when 100% of our clients said ‘staff interaction’ was either ‘very good’ or ‘excellent’ we were delighted”
“98% of our clients were extremely satisfied with the overall service provided by Porter Garland”
And finally, when asked what we could better, most of our clients genuinely said ‘nothing’, they also said:
“Cannot think of anything – just maintain your very high service!”
And
“For me, I feel the services provided and how they are executed are extremely professional and know I can ask for advice and valuable insight if needed. So for me, nothing.”